We require a 30% deposit for every new treatment booked at AURORA BEAUTY. This deposit will be used as part payment towards your service and is non refundable should you cancel within 48 hours prior to the appointment. All returning customers who fail to turn up for an appointment will be charged 30% of the service value. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances.

Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and follow the complaints procedure (detailed below) We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product we can send back to the manufacturer for review.